RETURNS & REFUNDS POLICY
We want you to be happy with your purchase from ONYX by VANNA.
Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will investigate and offer an appropriate solution, such as a replacement or refund.
Change of Mind Returns
For eligible items, you may request a return within 14 days of receiving your order. Items must be returned in suitable condition.
Return postage costs may be the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Phone Cases & Journals
Our phone cases and journals are made to order. For this reason, they cannot be returned or refunded for a change of mind.
Please ensure you choose the correct product, design, size, and phone model before placing your order.
If your item arrives damaged, faulty, or incorrect, please contact us and we will be happy to investigate and resolve the issue.
Refunds
Once a refund has been approved, it will be processed back to the original payment method. Please allow time for your bank or payment provider to process the refund.
Contact Us
If you have any questions about a return or refund, please contact us through our website.